Fulfillment & Customer Happiness Manager

Location: Lemon Creek, Juneau, Alaska

Close Date: Applications accepted until position is filled

Hours: Full-time

Start date: As Soon as Possible

Pay: $20 - $25 per hour, DOE

Reports To:  Matt Kern, Co-founder

 

WHO ARE YOU?

  • Willing to jump right in and have a passion for learning and personal growth
  • Strong written verbal communication skills
  • Determined to make a positive impact
  • Interested in motivating those around you
  • Enthusiastic about working on a small team
  • A service-oriented problem solver  
  • Valid drivers license

 

SPECIFIC DUTIES

Leading & Organizing a Happy, Productive and Engaged Fulfillment Team

  • Oversight on packing and order fulfillment, monitoring and ensuring orders are packed accurately, at the correct rate, and fulfilled on-time
  • Working with leadership to determine weekly warehouse schedule, determining priorities and staffing, and ensuring that daily and weekly goals are met
  • Developing standardized work flows that are logical and enjoyable for team members to implement
  • Providing fulfillment training to team members, offering constructive feedback and positive appreciation
  • Taking ownership of the warehouse operations and continually taking on more responsibilities
  • Maintaining a safe and supportive work environment  
  • Facilitating a positive culture and camaraderie among employees
  • Personally packing and fulfilling online and wholesale orders (i.e. on a daily basis)
  • Driving orders to the post office and stocking shelves of local retailers

 

Providing an Outstanding Customer Experience and Inspiring Brand Loyalty

  • Helping the Barnacle Foods team increase the love for our products and brand by neatly and efficiently fulfilling orders
  • Oversight of customer happiness and service
  • Supporting customers directly with shipment or order issues, maintaining the voice of Barnacle in customer communications

 

Kitchen Production – Transforming Kelp Into Delicious, Everyday Foods

  • Working on production, transforming kelp and other flavors into tasty foods for our customers to enjoy, often peeling, cutting, dicing, measuring, mixing, etc.
  • Working on the production line, transforming our kelp creations into shelf-stable products
  • Completing training to meet food handling requirements
  • Cleaning and sanitizing kitchen facility, including kitchen surfaces and dishes
  • Ability to comply with food safety protocols for food processors
  • Ability to lift 40 lbs and work on feet for 8 hours a day

 

Strategy & Operations

  • Analyzing customer data and Key Performance Indicators to inform strategy
  • Developing strategies and goals for improving customer experience and service
  • Analyzing key metrics relating to performance and cost of fulfillment including order efficiency, accuracy, and cost
  • Creating and implementing practices for improving systems and efficiency
  • In addition to above, special projects will be assigned and ongoing duties for production and processing will continue to exist. Work with Matt to determine priority of non-core projects.

TO APPLY: submit 1) cover letter, 2) resume, and 3) three professional references to lia@barnaclefoods.com with “Fulfillment Manager - YOUR NAME” as subject.

Barnacle Foods is an equal opportunity employer and committed to diversity in its workplace. We hire qualified candidates and make all employment-related decisions based on job-related qualifications, without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.